Below is a video explaining some of the camera problems that I am facing with my DROID. I checked out Motorola and Verizon forums and it seems that some other consumers are facing some of the same problems. A Motorola forum moderator says that Motorola is aware and a “software fix” was coming.
Are you having any problems with your new-fangled DROID? Respond to the poll!
Here are the links to the discussions on possible camera problems:
So, here is what has happened since the day of this post.
I went to two different Verizon stores and explained my problem to them. The first Verizon rep told me that “there is always something wrong with new devices” that it was “just the nature of the industry”. That may be somewhat true. But, please don’t tell me! I just spent $300 on this thing!
Anyways he said that there should be a new software fix coming December 11th from Motorola regarding this issue as well as many others. I found this post on a Phandroid with the update list. I told him that since the camera on the phone is very important to me that I want my 30 day trial period to be extended passed the day of the update; if it fixes the camera issues I’ll keep my phone, if not then I may go for the Eris. Maybe. He noted my account so I could have 5 extra days to evaluate the software fix.
I went to another store to see if this was the standard way that Verizon was dealing with this known issue. It clearly was not. He told me that there was a fix in the works but he would exchange my DROID for a brand new one. I asked him if the new DROID would have the same problems and he said that he honestly didn’t know and that it probably would.
As you can see this is sort of confusing for a regular consumer. Some stores say that it is just a software fix and will be out on the 11th of September. Others say that it is a software fix and that they want to exchange your device for a new (this doesn’t make much sense to me).
Some advice for those with DROID camera problems:
If you absolutely need your camera to work the way that it is intended then make sure that your trial period is past the day of the software fix on December 11th! Just call Verizon customer service, tell them that the auto-focusing issue is a known problem, and to note your account to extend your trial past December 11th. This will ensure that you have an opportunity to evaluate the fix and make sure that it meets your needs.
It appears that Motorola pushed out a “silent” fix for the DROID’s camera last night. You can view the reports here, here, and here. I am noticing clear pictures and the DROID has no problem focusing. Very nice, although these “silent” updates seem a bit disturbing.
Anyways, happy focused-picture taking fellow DROIDIES!
OK. Enough of the camera focusing madness. Engadget found that Dave Morhill of the Google Android team confirmed that there is a bug that is tied to the date on the phone, giving the DROID 24.5 days of good camera action and then 24.5 days of bad camera action. It is nice to know that it is a just some software glitch that will be worked out in the December 11th fixes. It is also nice to know that Motorola and Verizon were not getting into the “silent OTA update” business. That would be creepy.
So, enjoy your bug-fixed DROID cameras!